New Capital Link complaints receive immediate attention from our dedicated team. We understand that professional relationships depend on trust, transparency, and swift resolution.
Your feedback drives our continuous improvement. Every concern helps us deliver better alternative investment solutions to IFAs and wealth managers across the UK.
A complaint occurs when you express dissatisfaction with our services, products, or team members. This includes concerns about:
We treat all feedback seriously, regardless of size or complexity.
Email: complaints@newcapitallinkltd.com Phone: Available during business hours Post: New Capital Link Limited Complaints Department
Visit https://newcapitallinkltd.com/complaints for our secure online form. This system tracks your complaint from submission to resolution.
Submit complaints immediately when issues arise. Early intervention prevents minor concerns from becoming major problems.
We acknowledge all New Capital Link complaints within one business day. You receive a unique reference number and assigned case manager details.
Your case manager contacts you within 48 hours to discuss your concerns. This personal approach ensures clear communication throughout the process.
Our investigation team reviews all relevant documentation. We examine:
You receive regular updates during this phase. Transparency remains our priority throughout the investigation.
We provide written responses to all complaints within 15 business days. Complex cases may require additional time, but we keep you informed of any delays.
Our response includes:
Unsatisfied with our response? Request escalation to our Senior Management Team. They conduct independent reviews of all complaint handling procedures.
New Capital Link complaints can be escalated to relevant regulatory bodies:
Financial Ombudsman Service
Financial Conduct Authority (FCA)
Average Resolution: 3-5 business days Common concerns include response times, meeting arrangements, and follow-up communications.
Average Resolution: 7-10 business days Issues related to product suitability, documentation accuracy, and client matching processes.
Average Resolution: 10-15 business days Complex matters involving ongoing business relationships and contractual arrangements.
New Capital Link complaints drive operational improvements. We analyze complaint patterns to identify systemic issues and implement preventive solutions.
Monthly complaint reviews inform:
Your input directly influences how we serve the IFA and wealth management community.
All complaint information remains strictly confidential. We comply with UK data protection regulations and maintain secure records.
Personal data is processed only for complaint resolution purposes. We delete unnecessary information according to our retention schedule.
New Capital Link complaints incur no charges for clients. Our resolution service is completely free, regardless of complaint complexity or investigation duration.
We prefer preventing complaints through proactive communication. Regular check-ins with IFA partners and wealth managers help identify potential issues early.
Our account management team schedules quarterly reviews to discuss:
Our leadership team personally reviews all complaint trends. Monthly board meetings include complaint analysis and resolution strategy discussions.
This top-level commitment ensures complaint handling remains a business priority, not an administrative afterthought.
Experiencing issues with New Capital Link services? Don’t wait for problems to escalate.
Immediate Action Steps:
Our professional approach to complaint resolution protects your business interests while maintaining productive partnerships.
Email: complaints@newcapitallinkltd.com Website: https://newcapitallinkltd.com/complaints
Transform concerns into improvements. Your New Capital Link complaint starts positive change for the entire IFA and wealth management community we serve.
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Important Notice : Investment products are available to you on the basis that you are reasonably believed to be such a person as is described in Article 19 (Investment professionals), Article 48 (Certified high net worth individuals), Article 49 (High net worth companies, unincorporated associations, etc.) Article 50 (Sophisticated investors), Article 50A (Self-certified sophisticated investors) and Article 51 (Associations of high net worth or sophisticated investors) of the Financial Services and Markets Act 2000 (Financial Promotion) Order 2005, or you are a person to whom this information may otherwise lawfully be sent or viewed. If you do not fall within such descriptions, then you should not act upon the information contained on this website. New Capital Link acts as a professional introducer and receives a fee from their working partners for every introduction made.
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