This website promotes high-risk, illiquid alternative investments. Under UK law, access is restricted to investors who meet specific eligibility criteria. You must confirm your status to proceed.
New Capital Link complaints receive immediate attention from our dedicated team. We understand that professional relationships depend on trust, transparency, and swift resolution.
Your feedback drives our continuous improvement. Every concern helps us deliver better alternative investment solutions to IFAs and wealth managers across the UK.
A complaint occurs when you express dissatisfaction with our services, products, or team members. This includes concerns about:
We treat all feedback seriously, regardless of size or complexity.
Email: complaints@newcapitallinkltd.com Phone: Available during business hours Post: New Capital Link Limited Complaints Department
Visit https://newcapitallinkltd.com/complaints for our secure online form. This system tracks your complaint from submission to resolution.
Submit complaints immediately when issues arise. Early intervention prevents minor concerns from becoming major problems.
We acknowledge all New Capital Link complaints within one business day. You receive a unique reference number and assigned case manager details.
Your case manager contacts you within 48 hours to discuss your concerns. This personal approach ensures clear communication throughout the process.
Our investigation team reviews all relevant documentation. We examine:
You receive regular updates during this phase. Transparency remains our priority throughout the investigation.
We provide written responses to all complaints within 15 business days. Complex cases may require additional time, but we keep you informed of any delays.
Our response includes:
Unsatisfied with our response? Request escalation to our Senior Management Team. They conduct independent reviews of all complaint handling procedures.
New Capital Link complaints can be escalated to relevant regulatory bodies:
Financial Ombudsman Service
Financial Conduct Authority (FCA)
Average Resolution: 3-5 business days Common concerns include response times, meeting arrangements, and follow-up communications.
Average Resolution: 7-10 business days Issues related to product suitability, documentation accuracy, and client matching processes.
Average Resolution: 10-15 business days Complex matters involving ongoing business relationships and contractual arrangements.
New Capital Link complaints drive operational improvements. We analyze complaint patterns to identify systemic issues and implement preventive solutions.
Monthly complaint reviews inform:
Your input directly influences how we serve the IFA and wealth management community.
All complaint information remains strictly confidential. We comply with UK data protection regulations and maintain secure records.
Personal data is processed only for complaint resolution purposes. We delete unnecessary information according to our retention schedule.
New Capital Link complaints incur no charges for clients. Our resolution service is completely free, regardless of complaint complexity or investigation duration.
We prefer preventing complaints through proactive communication. Regular check-ins with IFA partners and wealth managers help identify potential issues early.
Our account management team schedules quarterly reviews to discuss:
Our leadership team personally reviews all complaint trends. Monthly board meetings include complaint analysis and resolution strategy discussions.
This top-level commitment ensures complaint handling remains a business priority, not an administrative afterthought.
Experiencing issues with New Capital Link services? Don’t wait for problems to escalate.
Immediate Action Steps:
Our professional approach to complaint resolution protects your business interests while maintaining productive partnerships.
Email: complaints@newcapitallinkltd.com Website: https://newcapitallinkltd.com/complaints
Transform concerns into improvements. Your New Capital Link complaint starts positive change for the entire IFA and wealth management community we serve.
This website is exempt from the general restriction (in section 21 of the Financial Services and Markets Act 2000) on the communication of invitations or inducements to engage in investment activity on the grounds that it is made solely to certified or self-certified sophisticated investors, certified high net worth individuals and investment professionals. You can find definitions of each category below.
These investments are high risk and illiquid, your capital is at risk and returns are not guaranteed. Bonds are not protected by the Financial Services Compensation Scheme (FSCS). If you are unsure of your categorisation or have doubts about whether to invest in our products, please consult an authorised person specialising in advising on investments of this kind.
By pressing Confirm, you are certifying that the relevant statement as set out under the header “Investor Definitions”
(CLICK ON ANY OF THE INVESTOR DEFINITIONS FOR MORE DETAILS)
here applies to you and by pressing Confirm this will have the same effect as if you had signed such a statement in writing.
If you don’t meet any of the criteria below, then you must STOP and leave this site.